Last Updated: 2026-2027
Zeya Store (“we”, “us”, “our”) operates the website zeyastore.com. We respect your privacy and are committed to protecting the personal information you provide while using our website.
By using our website, placing an order, creating an account, or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use Zeya Store, we may collect the following information:
Full Name
Mobile/Phone Number
Email Address
Shipping Address
City, State and Pincode
Order and purchase information
Product and quantity details
Account/login information
Information you provide while contacting customer support
Information provided through our website chatbot or AI shopping assistant
We only collect information that is reasonably necessary to provide our services.
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm your orders
Provide shipping and delivery updates.
Process returns, refunds and cancellations.
Provide customer support.
Respond to your questions
Manage your customer account
Improve our website and services
Prevent fraud, misuse and unauthorized activity
Provide information about products, offers or services when permitted
Maintain records required for business, accounting and legal purposes
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Zeya Store does not intentionally store your complete debit card, credit card, UPI PIN, CVV or banking passwords on its own servers.
Payment information is handled according to the policies and security practices of the respective payment provider.
4. Shipping and Deliv
To deliver your order, we may share necessary information such as your name, phone number, shipping address, order details and other required information with our logistics and courier partners.
This may include shipping and delivery service providers such as Shiprocket and the courier companies connected with the delivery service.
Such information is shared only when necessary to fulfil your order or provide delivery-related services.
5. Cookies
Zeya Store may use cookies and similar technologies to:
Keep the website functioning properly
Remember customer preferences
Maintain shopping cart and checkout sessions
Improve website performance
Understand how visitors use our website
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Customer Accounts
If you create an account on Zeya Store, information associated with your account may be stored to provide services such as:
Order history
Order tracking
Account management
Saved addresses
Checkout convenience
You are responsible for keeping your login credentials secure.
7. Zeya AI Shopping Assistant
Zeya Store may provide an AI-powered shopping assistant called Zeya AI.
Zeya AI may process the questions you enter in the chatbot to provide information about products, prices, availability, delivery, payment methods and other Zeya Store services.
The information you enter into the chatbot should not include passwords, payment PINs, card details, OTPs or other highly sensitive information.
AI-generated responses may occasionally contain errors. Customers should verify important order, payment or account information through the appropriate Zeya Store service.
Third-Party Services
We may use third-party services to operate and improve our website, including payment processors, shipping providers, hosting services, analytics tools, communication services and AI services.
These third parties may process information only as necessary to provide their respective services and may have their own privacy policies.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
10. Data Retention
We may retain your personal information for as long as reasonably necessary to:
Complete orders and provide services
Maintain customer and transaction records
Handle returns, refunds and disputes
Meet accounting, tax and legal requirements
Prevent fraud and misuse
Resolve customer support issues
When information is no longer reasonably required, we may delete or anonymize it where appropriate.
11. Sharing of Information
We do not sell your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Payment service providers
Courier and logistics partners
Website/hosting providers
Technology and AI service providers
Customer support services
Government or legal authorities where required by applicable law
12. Marketing
CommunicationsWhere permitted, we may use your contact information to communicate with you regarding your orders, services, offers or other relevant information.
You may request that we stop sending promotional communications where applicable.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw certain permissions or consent
Ask questions about how your information is used
To make a privacy-related request, please contact us through the customer support details provided on our website
14. Children’s Privacy
Zeya Store does not knowingly request or collect unnecessary personal information from children.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.
15. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
17. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the use of your personal information, you can contact us:
Zeya Store
WhatsApp: +91 63934 42551
Call: +91 63934 42551
Email: support@zeyastore.com
Website: zeyastore.com
Zeya Store
Quality Products
• Secure Payments
• Reliable Delivery