Last Updated: 2026
At Zeya Store, we want every customer to receive the correct product in proper condition. Our return and refund policy applies only when the product received by the customer is damaged, broken, or incorrect due to an issue from Zeya Store’s side.
1. When Is a Return Allowed?
A return will be accepted only in the following situations:
- The product received is damaged or broken.
- The customer received a wrong product.
- The product received is different from the product ordered due to an error from Zeya Store.
If Zeya Store has delivered the correct product in proper condition, the product will not be eligible for return simply because the customer does not like the product or has changed their mind.
2. Proof of Damaged or Wrong Product
For a damaged or wrong product claim, the customer may be required to provide:
- Clear photographs of the product.
- Clear photographs of the packaging.
- Unboxing video, if available.
- Order ID or other order details.
This information may be required to verify the return or refund request.
3. Return Request
The customer should contact Zeya Store as soon as possible after receiving the product if the product is damaged, broken, or incorrect.
After receiving the complaint and required information, we will review the issue.
If the issue is confirmed to be from Zeya Store’s side, the return process will be initiated.
4. Refund
If the return is approved because the product was damaged, broken, or incorrect due to an issue from Zeya Store’s side, the eligible refund will be processed within 24 hours after the return/refund is approved.
The time required for the refund to appear in the customer’s bank account or payment account may depend on the customer’s bank or payment service provider.
5. No Return for Change of Mind
If Zeya Store has delivered the correct product in proper condition, the product will not be eligible for return if:
- The customer does not like the product.
- The customer has changed their mind.
- The customer ordered the wrong product by mistake.
- The customer expected something different even though the product matches the information provided on the website.
6. Cash on Delivery Orders
For eligible Cash on Delivery orders, any approved refund will be processed according to the refund method and information requested by Zeya Store.
7. Non-Returnable Products
Products marked as Non Returnable on the product page cannot normally be returned, except where required by applicable law or when the product was delivered damaged, broken, or incorrect due to an issue from Zeya Store’s side.
8. Contact Us
For any return or refund-related assistance, please contact us:
Zeya Store
WhatsApp: +91 63934 42551
Call: +91 63934 42551
Email: support@zeyastore.com
Website: zeyastore.com
Zeya Store
Quality Products • Secure Payments • Reliable Delivery.