Shipping Policy

Last Updated: 2026

At Zeya Store, we aim to process and deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products from zeyastore.com.

1. Order Processing

After an order is successfully placed, we process the order for shipment.

Orders are generally processed as soon as possible after confirmation. Processing time may vary depending on product availability, order verification and other operational requirements.

2. Delivery Time

The estimated delivery date shown on the website or during checkout is an estimated date and may vary depending on the delivery location and courier service.

In normal circumstances, orders may be delivered within approximately 5 days, but delivery may take longer in some locations or due to circumstances beyond our control.

3. Shipping Partners

We may use Shiprocket and its connected courier partners to ship and deliver customer orders.

The courier partner may vary depending on the delivery location, product, availability and other logistical factors.

4. Order Tracking

When tracking information is available, customers may track their order through the order tracking facility provided by Zeya Store.

Tracking information and delivery updates depend on information received from the courier or logistics provider.

5. Delivery Address

Customers are responsible for providing a complete and correct delivery address, including:

• Full Name
• Mobile Number
• House/Building and Street Address
• City
• State
• Pincode

Zeya Store is not responsible for delivery problems caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.

6. Delivery Delays

Sometimes delivery may be delayed because of circumstances beyond our reasonable control, including:

• Courier or logistics delays
• Weather conditions
• Public holidays
• Remote or difficult-to-reach locations
• Incorrect or incomplete address information
• Transportation or operational issues
• Other unforeseen circumstances

We will make reasonable efforts to assist customers when a delivery is delayed.

7. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the customer refuses the delivery, or for another delivery-related reason, the courier may attempt delivery again or return the package to the sender according to its applicable process.

8. Cash on Delivery

For Cash on Delivery orders, the customer must pay the applicable amount at the time of delivery.

Customers should place COD orders only when they intend to receive the order.

9. Damaged Package or Wrong Product

If you receive a product that is damaged, broken or incorrect due to an issue from Zeya Store’s side, please contact us as soon as possible.

Customers may be required to provide photographs, packaging photographs, an unboxing video if available, and order details to help us verify the issue.

For eligible cases, the return and refund will be handled according to our Refund & Return Policy.

10. Shipping Charges

Any applicable shipping or delivery charges will be displayed on the website or during checkout before the order is placed.

Where free delivery is offered, the applicable product or order will be clearly indicated as eligible for free delivery.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zeya Store

WhatsApp: +91 63934 42551

Call: +91 63934 42551

Email: support@zeyastore.com

Website: zeyastore.com

Zeya Store
Quality Products • Secure Payments • Reliable Delivery.