Warranty Policy
At Zeya Store, we aim to provide reliable and quality products to our customers. Some products may come with a warranty as specifically mentioned on the product page or product packaging.
1. Warranty Coverage
Warranty is applicable only to products for which a warranty period is clearly mentioned on the product listing, invoice, packaging, or warranty card.
Where applicable, the warranty covers manufacturing defects or functional issues that occur during normal and intended use of the product.
2. Warranty Period
The warranty period varies depending on the product. The applicable warranty period will be mentioned on the respective product page, invoice, packaging, or warranty card.
The warranty period generally starts from the date of purchase.
3. What Is Not Covered
Warranty does not normally cover:
- Physical damage caused by the customer.
- Damage caused by water, liquid, moisture, fire, or excessive heat.
- Damage caused by misuse, negligence, or improper installation.
- Damage caused by unauthorized modification or repair.
- Normal wear and tear.
- Damage caused by accidents or external factors.
- Issues resulting from use contrary to the product instructions.
4. Warranty Claim
To request warranty assistance, contact our Customer Support team with your order details and explain the issue with the product.
Depending on the product and issue, we may ask for photographs, videos, invoice details, or other information to verify the warranty claim.
5. Inspection & Verification
All warranty claims are subject to verification. After reviewing the issue, Zeya Store may determine whether the product qualifies for warranty service.
If the issue is found to be covered under the applicable warranty, the available resolution may include repair, replacement, or another appropriate solution depending on the product and circumstances.
6. Products Without Warranty
If a product listing specifically states “No Warranty”, that product is not covered under a manufacturer or Zeya Store warranty, except where required by applicable law.
7. Warranty & Return Are Different
Warranty and return are separate policies. A warranty claim relates to a qualifying product defect or functional issue during the applicable warranty period.
For damaged or wrong products received due to an issue from Zeya Store’s side, please refer to our Refund & Return Policy.
8. Contact Us
For warranty-related assistance, please contact Zeya Store:
WhatsApp / Call: +91 63934 42551
Email: support@zeyastore.com
Website: zeyastore.com
Our support team will guide you through the applicable warranty process.
9. Policy Updates
Zeya Store reserves the right to update or modify this Warranty Policy when necessary. Any changes will be reflected on this page.
Last Updated: September 2026